#Microsoft remote desktop mac setup help install
#Microsoft remote desktop mac setup help full

The users who can help others and the range of actions they can do while providing help, like who can run elevated privileges while helping.

Role-based access control вЂ“ Admins can set RBAC rules that determine the scope of a helperвЂ™s access, like: This is because until a device enrolls with Intune it canвЂ™t receive policies from Intune and as such is unable to establish its compliance status. Unenrolled devices are always reported as non-compliant. This warning doesnвЂ™t block access but provides transparency about the risk of using sensitive data like administrative credentials during the session. You canвЂ™t use remote help to assist users who arenвЂ™t members of your organization.Д¬ompliance Warnings - Before connecting to a user's device, a helper will see a non-compliance warning about that device if itвЂ™s not compliant with its assigned policies. Requires Organization login - To use remote help, both the helper and the sharer must sign in with an Azure Active Directory (Azure AD) account from your organization. Use remote help with unenrolled devices вЂ“ Disabled by default, you can choose to allow help to devices that aren't enrolled with Intune. Remote help must be enabled before users can be authenticated through your tenant when using remote help. If you choose to turn on remote help, its use is enabled tenant-wide.

The Remote help app supports the following capabilities:Д®nable remote help for your tenant вЂ“ By default, Intune tenants aren't enabled for remote help. Remote help capabilities and requirements The app can also be deployed through Intune to your managed devices.

#Microsoft remote desktop mac setup help install

The remote help app is available from Microsoft to install on both devices enrolled with Intune and devices that arenвЂ™t enrolled. Through RBAC, you determine which users can provide help and the level of help they can provide. Remote help uses Intune role-based access controls (RBAC) to set the level of access a helper is allowed. It's through your Azure Active Directory (Azure AD) that the proper trusts are established for the remote help sessions. Both helpers and sharers sign in to your organization to use the app.

In this article, we'll refer to the users who provide help as helpers, and users that receive help as sharers as they share their session with the helper.

#Microsoft remote desktop mac setup help full

Full control enables a helper to directly make configurations or take actions on the device. During the session, they can view the device's display and if permitted by the device user, take full control. With this connection, your support staff can remote connect to the user's device. Now generally available, remote help is a premium add-on application that works with Intune and enables your information and front-line workers to get assistance when needed over a remote connection.